FAQs

Bloom’s soaps, bath rituals, body care and skincare are handcrafted in small batches in Airlie Beach, Queensland. Accessories are selected to complement the range.

Bloom’s handcrafted products are made in Airlie Beach, Queensland, Australia. Each order is packed by hand.

Bloom does not test its finished products on animals and chooses suppliers who share our commitment to responsible practices.

Many Bloom products are vegan-friendly. Others contain ingredients such as goat’s milk or honey. Check the individual product’s ingredients before purchasing.

Our formulas feature plant oils, botanical extracts, clays and butters, alongside ingredients selected for their purpose in the formula. You can read the product’s ingredient list and explore the Bloom Ingredient Library to learn more.

Where possible, Bloom chooses palm oil-free ingredients. Where palm-derived ingredients are used, we aim to source them responsibly. Please check each product’s ingredient information rather than assuming every product is palm oil-free.

Small batches, thoughtful ingredients and care at every step. From formulating and pouring to labelling and packing, Bloom turns everyday care into a ritual worth making time for.

Yes. We ship Australia-wide from Airlie Beach, Queensland. Available shipping options and charges are shown at checkout.

International delivery is available to supported destinations. Enter your delivery address at checkout to see whether shipping is available and the applicable charge. Customs processing and any applicable import duties or taxes can vary by destination.

Shipping charges are shown at checkout based on your delivery address, order weight and selected service. Free standard shipping is available on Australian orders of $120 or more. See our Shipping Policy for details.

Orders are usually packed and dispatched within 1–3 business days. Delivery time depends on your location and the service selected at checkout. Dispatch time is separate from delivery time.

Yes. Once your order is dispatched, you’ll receive a confirmation email with tracking information. If you need help finding it, email hello@bloomorganics.au.

Every order is carefully packed by hand to protect your products and make opening your parcel feel special.

Email hello@bloomorganics.au with your order number and photos of the damage and packaging as soon as possible, preferably within seven days. We’ll help resolve the issue. This request does not limit your rights under Australian Consumer Law.

We don’t accept change-of-mind returns for our bath, body and skincare products. If an item is faulty, damaged or incorrect, contact us so we can help. Your rights under Australian Consumer Law are unaffected. Read our Returns Policy for full details.

Choose the subscription option on an eligible product and select your delivery interval. Orders recur and your payment method is charged automatically at that interval. The product page shows the price and available delivery choices.

Yes. You can skip, pause or cancel before the next payment is processed. There is no minimum commitment or cancellation fee. Orders already processed follow our returns policy. Read the Subscription Policy for details.

Use Manage subscriptions to access your subscription account. If you need a hand, email hello@bloomorganics.au.

Visit Contact Bloom or email hello@bloomorganics.au. Include your order number if your question relates to a purchase.