Bloom Organics — Returns & Refunds

At Bloom Organics, every product is thoughtfully created and carefully packed in our Airlie Beach studio.

We want you to love your Bloom experience, and we're always here to help if something isn't quite right.

Change of Mind

Due to the personal nature of our skincare, bath and body products, we do not accept returns or exchanges for change of mind, including changes in fragrance preferences. An exception applies to eligible unopened products purchased through our Facebook or Instagram shop: these may be returned within 30 days of delivery. Please contact hello@bloomorganics.au with your order number to arrange a return.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us at hello@bloomorganics.au, preferably within seven days of receiving your order.

Please include your order number, a description of the issue and photographs where possible.

We'll review the situation and work with you to find an appropriate resolution.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major problem, you may be entitled to a refund or replacement. For other problems, we may be entitled to provide a remedy within a reasonable time.

Nothing in this policy limits your rights under Australian Consumer Law, and the suggested seven-day contact period does not affect those rights.

Return Shipping

Where a product is faulty or otherwise fails to meet consumer guarantees, Bloom Organics will meet its obligations regarding reasonable return costs under Australian Consumer Law.

Please contact us before returning a product so we can assist with the appropriate arrangements.

Contact Us

For assistance with returns, refunds or your order, please email:

hello@bloomorganics.au

We're a small Australian business, and every customer matters to us. Thank you for supporting Bloom Organics.